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The Grogan Agency, Inc.
7018 Gadsden Hwy Suite 120
Trussville, AL 35173

205-661-9393
Fax: 205-655-5695

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Client Testimonials from Trussville, AL and Surrounding Communities & Businesses

 

 

Excellent customer service, Jarrod does a great job with communicating with my wife and I about all of our insurance needs and answers any questions we have.

Austin R., customer since 2016

Jarrod is awesome.

Customer since 2008

Always been prompt with assistance when I have had a need especially during the tornadoes in 2011. Thanks for your great work.

Sandra S., customer since 2010

With Jared and Robin I've always received personal serious Professional Service and assistance with claims when necessary. They work are they want my business and they want to give me a good price and as long as that happens out stay with Nationwide and Grogan agency permanently

Bart S., customer since 2013

Jarrod is a fantastic agent. When I call I know I'll hear back from him shortly. If I have question or a problem he is there with the answer. I don't feel like he pushes coverage on me I don't need. I trust Jarrod to do the job right every time.

John S., customer since 2011

Never any problem when I have to deal with your office staff. They are always friendly and always resolve any issues quickly and pleasantly. Great staff!!!!

Ronald B., customer since 2008

The personal attention and the quickness with which your firm helps.

Customer since 1998

Always very helpful, family like atmosphere. Very knowledgeable.

Christopher M., customer since 2007

Everything

Geraldine M., customer since 2008

I like how y'all tried to help fix my payments so I cold try and keep my insurance April went above help she really tried and I appreciate it. Thanks to you also robyn.

Customer since 2017

Great service and good pricing...I have and will continue to recommend Robyn at the Grogan Agency.

Pamela M., customer since 2009

You all were very kind and very helpful

Bobbi B., customer since 2016

The Grogan agency helped my family at a time when we needed the help. It was really something to see how well we were treated by Jay and his team! I wouldn't get insurance through any other firm.

Will K., customer since 2015

Everyone at the agency has always been friendly & very helpful. If they didn't know the answer they would find out & get back with me in a timely fashion. A very good agency!

Walter M., customer since 2016

I appreciate Robyn Davis as agent for my personal insurance.... At times I have questions and her response is quick.... I also feel safe with Nationwide due to their service. Robyn appreciates her customers and wants to make sure they are satisfied with her answer and response time.

Martha H., customer since 2009

Jarrod is an attentive agent that is proactive about making sure that my coverage meets my needs. Any time I reach out to him or anyone at the Grogan Agency they always assist me with getting my question answered or claim handled as quickly as possible.

Mark M., customer since 2012

I appreciate that whoever we have a question or concern Jarrod is on it and always has a beneficial solution!

Christie K., customer since 2005

Always accessible and promptly returns phone calls and emails. Rates are very competitive too.

Customer since 2014

Customer service!! It has been outstanding.

Customer since 2012

If there is a problem on our insurance like I had in the past when I moved here from Kansas when I transferred. It was a mess for awhile, but you guys did not hesitate to get it all straighten out. Also if I had a question and you did not know the answer, you would work on it and called me back the same day instead a week later. Really appreciate the friendly atmosphere and how you all work together. Thanks! Marilyn

Marilyn C., customer since 2015

Excellent professionals. With you in good and bad (claims) times. Reliable, business oriented. The Grogan Agency team was become crucial to my business. Happy client since 2011.

Francois B., customer since 2015

The biggest thing for me is knowing I dont have to remember to review my policies and initiate any questions. My agent gets with me at least once a year to review my policies to make sure they still fit my current, ever changing, needs. He is always forth coming and willing to do what best fits my situation. Also, the way they handle accidents/incidents, is second to none. They handle everything from the onset and keep me updated from the time an accident happens, to setting up rental car and picture updates throughout the repair process. Really takes the "pain" of going through an accident away from me and my family.

David M., customer since 2011

You guys are good folks, and have always taken care of my needs.

Curtis L., customer since 2005

Very prompt when resolving issues after I wrecked my truck. Felt as though I was treated very fair with no haggling after truck was totaled. Very nice people to deal with who try their best to accommodate you.

Roger P., customer since 2005

Responsive and professional organization.

Customer since 1997

You always answer my questions and set me up with the best policy/coverage. Very quick to respond.

Darrel G., customer since 2006

Quick, very detailed, always know what I am getting and not having stuff added to my policy that doesn't need to be

Customer since 2012

It's comforting to know that anytime you have a question or need information a kind and happy voice is on the phone if you call!

Kathy P., customer since 2007

Took time to help me find the best policy's for me

Customer since 1999

You guys are always there if we need help & just good to us. Thanks

Michael L., customer since 2011

We moved here from Texas over a year ago and transferred our Nationwide auto insurance and updated our home insurance. This was all done with the Grogan agency who went out of their way to assist us in all ways possible. There were no problems and everything went smoothly. The staff was knowledgeable, professional, friendly and made us feel like family. They went out of their way to explain and ensure that we understood everything we needed for both auto and house insurance and why we needed it. I will definitely recommend them to my friends, neighbors, relatives and associates

Lynda K., customer since 2007

I had dated a bill payment incorrectly. It would have been late with the date I had on it. One of the young ladies in your office called me and I corrected it immediately. It was very helpful to have the opportunity to correct my error. I do not have late payments. That is the way my dad raised me and my brothers.

Gary J., customer since 2003

As a new resident to the country, we really appreciate how Jarrod looked after our needs for rental, car and then home insurance. He was pleasant, friendly and very knowledgeable. We would definitely recommend him to anyone.

Customer since 2016

In the past year, we damaged our boat, Nationwide took care of us. In the past 6 months, we had a hail storm at the lake house, nationwide took care of us. I have the utmost regard for Nationwide and it local agents.

Dennis H., customer since 2003

you always answer your phone when I call I fill I'm important

Randolph H., customer since 1998

Always caring , willing to help with any issues that may come up. Always kind and make you feel like you always got my back.

Hal G., customer since 2015

Easy to deal with reasonable prices

Alex F., customer since 2005

Prompt response to all requests and issues. Thorough and proactive guidance in providing coverages that fit our needs.

Richard H., customer since 2007

Trust is key. Like most people, I have plenty to do and don't care to be an expert in all thing insurance. I trust the Grogan agency and I know that I have the right coverage for my current needs at a good rate.

Customer since 2015

Helpful, friendly people! Always there to assist in any way!

Lucie G., customer since 2011

It's a good company and I've always had great service. Thanks Jay!

Mark G., customer since 2004

You take care of us by overseeing if we need to update our policies for any reason and you keep in contact whether we have needed you for specific reasons or not. We feel like we have a friendship rather than just a business relationship. We are very appreciative of Jay and all his staff.

Customer since 1998

You are always there when we need you!

Charles B., customer since 2015

Always helpful, prompt and professional. Willing to do whatever is necessary if something is time sensitive. Great people and a pleasure to work with. Our whole family is part of the Grogran Group and we are all well satisfied and happy customers.

Customer since 2008

Staff is always helpful. Explains everything in detail and answers any questions and always friendly. All give attention to detail! Client/customer service is a priority which is refreshing in today's market. Not to mention great insurance products as well!!

Customer since 1998

Very responsive and helpful. Made our transition to new insurance very easy.

Customer since 2017

Customer service and promtp handling of claims.

Customer since 2017

The way you and Nationwide treated us when we had the tree on our house We could not had been treated any better.Jay, I know if I call with a problem you and your team will take care of me. Thanks Kathryn Brymer

Customer since 2004

We have been with Jay Grogan and his wonderful group since we bought our house in Trussville 2005. Over that time, we've insured three houses total, too many cars to count, life insurances, now an umbrella policy with three teenagers driving, and at the age of 50 and 52 a new business! We know everyone on a first-name basis, and they often answer the phone using our first names as well :-). They have been an amazing group to offer advice, help in any dilemma, and getting to know our family and goals along the way. All of that and when rates are discussed among family and friends, people are often very surprised at how affordable our Nationwide policies are. I can't thank them enough for all they've done for us, I would certainly recommend them to anyone without reservation!

Susan H., customer since 2002

If I ever have a question about my insurance, I get a prompt answer and explanation that I can understand

Michael B., customer since 2003

Jarod jackson is a awesome agent. He follows through and works hard. A definite asset to your agency.

Pamela J., customer since 2008

Clear, concise, communication and Responsiveness are key to keeping a business operating smoothly... and this has always been the case with Jarrod. He has always been available to answer a question and is quick to respond and return my calls. It means a lot to have an insurance agent you can count on and is willing to take time to help get your questions answered.

Jarrod H., customer since 2016
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